Which app can we help with?
Email tj@steadyforth.com, or choose an app below to start a message with its name in the subject.
- PhiForge support — Include whether you’re using the browser, Mac, or Windows app, the step you were trying, and any error message. For a build or timing question, include the build name. See PhiForge’s features and beta notes.
- Virtual Estimator support — Tell us your browser, what you were trying to do, and where you got stuck. Open Virtual Estimator.
- Ceribro support — Tell us your browser and describe the sign-in or conversation issue. Open Ceribro.
- PocketMind support — Include your device, operating system, and the preview version if available. Read the PocketMind preview guide below.
A short description of what you expected and what happened helps us understand the problem. Screenshots with personal information removed can help. Please do not email passwords, private plans, documents, or full chat histories.
For general questions or feedback, contact Steady Forth.
PocketMind preview guide
The instructions below apply to the PocketMind development preview.
Start with one useful task
- Set up a model. In Models, review the download size and device guidance. Turn Offline mode off, then explicitly download a model. You need internet access and enough free storage for this step.
- Go offline. After installation, enable Offline mode. Your local conversations and document library remain available without an internet connection.
- Try a short conversation. Pick a Work, Study, or Everyday starter, edit the prompt, and send it. Use Stop to end a response.
- Add a document. In Knowledge, import a TXT, Markdown, or PDF file with selectable text. Choose Ask about this document to start a focused chat.
- Check the source. Open a source reference to inspect the saved passage. You can also use Document passages only to find matching excerpts without a model-generated answer.
Common questions
What works without internet?
After a compatible model is installed, chat runs on your device. You can reopen saved conversations, use editable memory, and explore documents stored locally. Finding exact document passages does not require a downloaded model. Online file providers and external links may still need a connection.
Why can’t I download a model?
Check that Offline mode is off, your connection is working, and enough storage is available for the displayed download and temporary files. If a transfer is interrupted, return to Models and retry. You can switch Offline mode back on when the model is installed.
Why didn’t my PDF import correctly?
The preview reads PDFs with selectable text. Scans and image-only pages need text recognition before import; PocketMind does not currently include a scanner or OCR. Newly imported text PDFs can show physical page references, which may differ from printed page numbers.
Can an answer be wrong even with a source?
Yes. A model can misunderstand a passage or make a factual error. Open the reference and check the original document before relying on an answer. Document passages only shows matching excerpts directly, but a matching passage may not fully answer your question.
Does PocketMind learn automatically from everything I say?
No. You choose the instructions, memories, and documents it can use. These shape the context of a reply. The current version does not fine-tune model weights or automatically turn every conversation into memory.
What if a reply stops or the app runs out of room?
Try a shorter question, start a new chat, or reduce the amount of saved context. A smaller model may fit your device better. On iPhone, leaving the app or a memory warning cancels generation; returning does not automatically restart it. Physical-device performance is still being tested.
How do I keep a backup or move my library?
Use Settings to export an encrypted backup with a password you can keep safe, then restore it through PocketMind on the other device. There is no automatic cross-device sync. Model files are separate downloads, and the backup password cannot be recovered by support. Test the backup before deleting the original library.
Is a conversation export encrypted?
No. Conversation export makes a readable Markdown file with messages and saved source excerpts. Use encrypted backup when you want a password-protected copy of the library. The app’s encrypted storage does not protect a readable file after you export it.
Get in touch
You can reach Steady Forth LLC at tj@steadyforth.com. Include your device model, operating system, PocketMind version if available, selected model, and a short description of what happened. A screenshot with personal information removed or a fictional example can help.
Please do not send passwords, private documents, or your full chat library. Read the privacy information for how local data, downloads, and exports are handled.